Shipping Policy
Shipping policy
All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer
Local delivery
Free local delivery is available for orders within Paarl, Western Cape, South Africa.
Deliveries are made from 08:00 - 17:00 on Mo-Fri. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
POSTAL CODES we service:
7620
7646
7655
7680
In-store pickup
You can skip the shipping fees with free local pickup at 15 Weltevredenstreet, Vrykyk, Paarl, Western Cape, South Africa, 7646. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 08:00 - 17:00 on Mo-Fri. Arrange pick-up time to avoid disappointment. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at idelett@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at idelett@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at idelett@gmail.com.
Follow this link for our full refund policy: refund policy